Terms & Conditions

LA PRO INC. offers a lifetime limited warranty on all electrical tools excluding hair dryers, which are subject to a limited one year warranty. To be eligible for the manufacturers’ product warranties your product must be registered in full within 15 days of purchase. Warranty only covers manufacturer’s defects and failures of electronic components. Please see the warranty information section for specific details.

All styling products and Angel Hair are final sale due to the intimate nature of the product. Accessories are final sale, and are not included in the items covered by the manufacturers’ warranty.

LA PRO INC. manufacturers’ limited warranty applies to electrical tools only. LA PRO INC. warrants the product to the original purchaser only. Each LA PRO INC. product is crafted with care to the highest standards and guaranteed to be durable and free of defect in material and craftsmanship. All products are of the highest quality and are guaranteed to last a lifetime if properly taken care of. In the event that the product does not conform to this warranty at any time while the warranty is in effect, LA PRO INC. at its discretion shall repair or replace the defective part and return it to you. Shipping and handling charges will apply. LA PRO INC. has the right to examine the product at the LA PRO Service Centre to determine whether the warranty is applicable to the damages. Any inspections are subject to a service charge, if applicable. It is the original retail purchaser’s responsibility to ship the damaged product directly to the Canadian Head Office. An RMA number must be obtained prior to shipping. An additional fee applies if the product is not shipped in accordance with company policy. The limited warranty set forth is the sole and entire warranty pertaining to LA PRO INC. products and is in lieu of and excludes all other warranties of any nature. All sales are final. This warranty does not cover or provide for the reimbursement or payment of incidental or consequential damages.

Exchanges are subject to LA PRO INC. discretion and must be discussed with an authorized LA PRO INC. customer service representative. Prior to shipping, all merchandise must have an authorized a proper RMA (Return Merchandise Authorization) issued by a certified customer service representative. All merchandise must be registered and proof of purchase presented. No returns or refunds, only exchanges for the same model product or product of lesser monetary value. Exchanges are subject to inspection and shipping and handling fees. Exchange of non-defective product is up to the discretion of the retailer. Any LA PRO INC. product purchased at a non-authorized dealer or online is void of warranty, unless specified. Private Label merchandise is void of any warranty and exchange/refund policy is subject to the discretion of the retailer.  Warranty, terms and conditions are subject to change at any time and without notice. Please contact customer service for further information.

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